Assistant Estate Agent Negotiator
Package
Competitive hourly rate
Bonus Structure for Solicitor and Mortgage Referrals
25 Days Annual leave plus Bank holidays (pro-rata)
Bonus Holiday days over Christmas
Long service benefits every 5 years
Birthday Holiday
Volunteer Day
Enhanced Maternity/Paternity Pay
Discounted Estate Agency Fees
Seasonal Employee Events
Overall Objective
An exciting opportunity has arisen for a part-time assistant residential sales negotiator to join one of the leading independent estate agents and chartered surveyors operating within the West Yorkshire region.
You will assist the residential sales team in the sale of residential properties, undertaking general administrative duties and covering the office on Saturdays.
Key Responsibilities and Duties
- Dealing with incoming enquiries via email and phone.
- Working independently covering the sales office on Saturdays
- Assisting sales valuers in completing compliance paperwork prior to bringing properties to the open market including completing Anti-Money Laundering Checks and Property Information Questionnaires.
- General day-to-day office duties including updating window displays, signing property keys in and out, booking market appraisals, dealing with customer both face-to-face and over the phone.
- Provide initiative-taking support to vendors and assisting sales team throughout the marketing period
- Handling sales/lettings enquiries, arranging viewings, whether accompanied or with the vendor.
- Assist residential team in actively managing available stock with an initiative-taking approach.
- Offer professional advice to vendors, and viewers relating to all aspects of property.
- Registering new clients/applicants ensuring we obtain all relevant details at point of registration.
- Ensuring customer requirements are regularly updated, making regular contact to assist wherever possible in finding them a property that matches their specific requirements.
- Always identifying opportunities for cross selling other aspects of the business, ensuring no valuation opportunities are missed when registering clients who have houses to sell and offering other services, or referrals including mortgage advice, surveys, and auction services.
- Making sure all advice, written, verbal or through our marketing complies with The Consumer Protection Regulations 2008.
- Completing relevant training covering Anti-money Laundering, Data Protection and Consumer Protection Regulations.
Key Skills
- Ability to provide elevated level of customer service in a sales focused environment.
- Previous Estate Agency experience essential.
- Effective time management and organisation skills.
- Personable, presentable and reliable.
- Ability to use initiative and work under pressure.
- Ability to motivate self and contribute to the team.
- IT literate.
- Excellent oral and written communication skills.
- Good IT skills including MS Office applications.
- Ability to undertake training both in person and through webinars and online courses.
Other Skills
Any other duties as required.
Achieve and maintain an exceptional level of customer service and always promote exemplary customer care standards.
Compliance
Be fully conversant with the company’s compliance policies and procedures and ensure full compliance with those relevant to the role. Transparency, commission disclosure and conflicts of interest:
- Treating Customers Fairly (TCF)
- General conduct of business and our regulators
- Complaints
- Training and Competence
Ensure all relevant business activities fully comply with professional standards, regulation, and company procedures. Use checklists and support documentation as provided by the company to assist with demonstrating compliance.
Conduct learning, training, and assessment exercises in accordance with the individual Training & Competence (T&C) programme applicable to you. Identify further areas for own development as required.
Promote and embed a TCF culture in all respective business areas.
Ensure compliance with all other applicable legislation, including but not limited to, The Bribery Act 2010, The Data Protection Act 1998, and so on. Also, to ensure that all company practices and procedures are followed and adhered to as they may apply from time to time.
Security
Ensure full adherence to the company’s Data Security Policy.
Assume personal responsibility for personal data (client and employee) you control/manage, to ensure it is securely held and effectively used in accordance with the principles of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Report any potential breaches, including weaknesses in current systems, to a director.
